We’ve tried to really love Bollocks several times now.. being new to the area, this place seems like a great spot for locals to gather. Unfortunately, each time we’ve come here we’ve been met with terrible (entirely absent) service, and watched wait staff cater to tables of patrons that they clearly have a relationship with, leaving people like us, trying to find a new watering hole in our neighborhood, feeling completely ignored each time.
At our most recent visit, we planned to/let our server know our intention to order dinner, but our server didn’t return to our table to take our order, after she delivered our drinks. We had to walk up to the bar to ask for our first drink order, which was met with a very rude response. We had also ordered an app, and had to seek our server out for cutlery and plates. Keep in mind, this experience was at 4pm, not nearly close to peak hours. There were only two tables seated in the bar area at the time.
The service on our last couple of visits has been rude, dismissive and made us feel like a complete inconvenience to all staff. The servers all seem genuinely unhappy, which could be because of working conditions or management, but leaves for an awful customer experience.
From past visits, the food is solid and drinks are fine .. beer was quite flat once, but be prepared to feel completely ignored and wait an exceptionally long time to be noticed by staff from the moment you walk through the front door. When you’re getting ready to leave, wait staff will quickly approach to give you your bill. Unfortunately, we won’t be back ✌️
Unfortunately, this was one of the worst service experiences I’ve had in Oshawa.
Upon entering, a friend and I waited at the front to be seated. The bartender made direct eye contact with us and chose to wipe down the bar instead of acknowledging or welcoming us. We stood there for a while to give her the chance, but no one came over. I eventually approached the bar myself to ask if we seat ourselves, and she said yes. When I asked for menus, I was told “someone will be with you.” (As if it wasn’t going to be her helping us.)
We sat down — and we were the only table in the seating area. It took about 10 minutes just for menus to arrive. We mentioned that two more friends would be joining us, yet only two menus were brought. We ordered drinks for ourselves and for the friends who were on their way.
Our friends arrived about 10 minutes later and the drinks still hadn’t come out. We ordered three Caesars and only received two. One of my friends had to go to the bar to ask about the missing drinks and the friend ended up bringing them over for us. At this point, we were having to go out of our way repeatedly just to receive basic service.
The primary server continued to neglect our table. Despite knowing we were ordering food (we had asked for menus), we again had to track someone down to say we were ready. When our server finally came over, she was unamused, unfriendly, and unprofessional. No politeness at all. She also did not write down any of our orders.
Our food arrived roughly 30 minutes later.
When we finished eating, we needed the bills and to-go containers. Once again, no one checked on us. We had to find staff again to ask. After asking, the server went off and started cleaning tables directly in front of us instead of grabbing the bills and containers. When the bills finally came, she was confused about which items belonged to which person and questioned how many drinks were on each bill — once again making it feel like we were doing her job for her.
The lack of effort, urgency, and basic hospitality was astonishing. Another table that arrived midway through our meal was also getting up repeatedly to seek service, so this clearly wasn’t an isolated issue.
Overall, it was an awful and very unwelcoming experience. I will not be returning for food here, and I wouldn’t recommend it to others looking for attentive or professional service.
Posted 2/24/2026
I come to Bollocks Pub & Kitchen often because the food is genuinely great. Unfortunately, the service has been consistently terrible, and Sunday afternoon was the final straw.
We waited over 20 minutes before our server bothered to check on us. When she finally brought the drinks, she didn’t ask if we were ready to order food, despite us clearly sitting there with menus open. I assumed she walked away to grab a paper and pen. After watching another table get up to find their server, I had to do the same so we could place our order. We were met with eye rolls and huffs, as if asking to be served was an inconvenience.
When our food was eventually delivered waters for half the table were forgotten, and once again we had to go looking for her. That pattern continued throughout the visit. We repeatedly had to get up and search for staff just to get basic things like drinks, napkins, and cutlery, and each time it felt like we were bothering them.
When it came time to leave, we had to flag her down just to ask for the bill. After asking for it, we then waited another 20+ minutes before it finally came.
It felt disorganized, inattentive, and completely indifferent. And this wasn’t one overwhelmed server having an off day. It was both servers working and it was not the first time I’ve experienced this there. The food deserves better than the front-of-house experience we received.
Posted 2/24/2026
