I don’t often leave negative reviews but I was incredibly disappointed by this restaurant and I would strongly discourage anyone from dining here, especially if ordering takeout.
My grandmother placed our order over the phone while my mom picked me up from the train station (I was coming from Toronto for Christmas break). I wanted the roasted vegetable sandwich and had asked my grandma to order it with a side of soup if the soup of the day was vegetarian (because I do not eat meat). If not, to just order me a side salad. We ended up ordering 2 sandwiches, each with a side salad and 1 extra side order of soup. My mom opted for the mediterranean linguine with chicken.
The food was ready right on time and we brought it to my grandmother’s house. We were starving and ready to eat! But upon unpacking our order we discovered our soup was missing. I also noticed that the roasted vegetable sandwich was lacking the hummus that the menu said it would come with. We called the restaurant to ask about the lacking elements and they said that they no longer serve hummus on the sandwich and haven’t for 2 years. So be warned if you are ordering takeout, the online menu is horrifically outdated. Re: the soup, they offered to let us either come back for it or refund us in the form of a gift card. We went back for the soup since we will never be returning here so a gift card would do us no good.
My mom, my hero, drove back to the restaurant to get my soup. The staff was incredibly apologetic and actually gave us a second soup for free. Anyway, the soup, which we were told was leek and potato, was actually leek, potato, and BACON. And just to remind you, I don’t eat meat. However, I dodged the bacon bits and was able to consume a few spoonfuls. It was not worth it.
My mom’s pasta was an abomination. Excessive oil pooled at the bottom of the container and some of the pasta was all stuck together (refer to the photos), rendering it inedible. The only positive was that there was a decent amount of chicken.
As seen in the photos the sandwiches were dry. The chicken one had one splotch of sauce and it was literally just a piece of chicken and some greens. The veggies were half heartedly thrown onto my sandwich—all the peppers in a pile atop a chunk of onion. It is clear that whoever prepared our meal did not make an effort to make it appealing or tasty.
The only reason we ate any of this was because we were starving and the reason we got takeout was because I had just returned home from travelling.
I try to be gracious when it comes to restaurant mishaps but this was an incredibly upsetting experience and given that there was a consistent lack of quality across all the items we ordered, I think this really was more than a “mishap” and that the restaurant is not doing a good job. I’m sorry Birdy’s, but this sucked.
Posted 12/17/2023
